Returns Policy

Order Cancellation

If you wish to cancel your order before it ships, you have the right to do so within 14 days of placing it — just contact our customer service team at info@wallformstudio.com. If your order has already shipped, please follow the return process below instead.

Returns — Terms & Conditions

At Wallform Studio, we want you to be thrilled with your order, but we understand you may want to return an item. As long as the item is still in its original, unused condition with packaging and tags intact, we will accept a return subject to the conditions below:

• We do not offer a free returns service — you are responsible for the cost of returning an unwanted item.
• Certain items are non-returnable; these are clearly noted on the individual product page (for example, fabric).
• We can only refund the original cost of the item, not any shipping costs.
• Please fully inspect items upon delivery before disposing of any packaging — failure to do so may mean we're unable to issue a refund.
• All items must be checked upon receipt. If there are any faults, breakages, defects, or discrepancies, notify us by email at info@wallformstudio.com within 48 hours. We're unable to replace or refund items reported after this window.
• Items must be returned in their original, unused condition with packaging and tags intact. Items returned without original packaging will not be refunded.
• Please package items securely enough to withstand the return shipping journey. Wallform Studio is unable to refund items that arrive back damaged due to insufficient packaging.
• We recommend using an insured, trackable shipping service for your return and keeping your proof of postage — we can't accept liability for items lost or damaged in transit back to us.
• The cost of return shipping is your responsibility unless we've agreed otherwise in writing.
• We don't accept exchanges.
• Refund requests must be made within 14 days of delivery. You then have a further 14 days to get the item back to us — all returns must reach us within 28 days of delivery to qualify for a refund. Requests made after 14 days will receive a credit note instead of a refund. Credit notes are not issued after 60 days from delivery.
• Please measure your space carefully before ordering, accounting for staircases, doorways, and tight spaces your order may need to pass through.

Return Address

Please send returns to:

Wallform Studio 

Courthouse, The Square

Wiveliscombe, Somerset

TA4 2JT

England

Since returns are shipped internationally, please allow extra time for delivery and keep your tracking/proof of postage. International return shipping costs are the customer's responsibility unless the item is faulty (see below).

Returning Faulty or Damaged Items

If there are any faults, breakages, defects, or discrepancies, notify our customer service team by email at info@wallformstudio.com within 48 hours. We'll advise on next steps and help arrange a return or replacement — we're unable to replace or refund items reported after this window.

• Keep all original packaging for damaged items.
• Notify us of any loss or damage within 48 hours of receiving the item.
• Provide clear photo evidence showing the outer shipping container, shipping label, internal packaging, and the damaged product. Failure to do so may mean we're unable to issue a refund.
• Hold onto the item and its packaging for inspection if requested.
• Please don't return damaged or faulty goods without contacting us first — we can't refund postage costs for items returned without prior contact.
• If an item is confirmed faulty or defective, you won't be responsible for the return shipping cost.

Other Important Information

• We can't be responsible for interest charges from your credit card company while a refund is being processed.
• All refunds are issued in USD. We aim to process refunds within 7 days of receiving the returned item, though it may take longer to appear in your account.
• If you're outside the return window but unable to send an item back for some reason, get in touch — refunds outside our stated policy are at our discretion.
• We don't accept returns for unwanted items after the applicable return period. If a return is attempted after this window, we may send the item back to your delivery address and ask you to cover the shipping cost.
• Our products are designed for domestic/residential use only and aren't certified for commercial settings. If used commercially, this voids our returns policy, as our products haven't been tested to the standards required for commercial or contract use.

If you have any feedback about our delivery or returns experience, we'd love to hear from you — contact our customer service team at info@wallformstudio.com.